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Event Policies

Because a little clarity makes everything easier.

We want your time with Sunflower Artistry to be relaxed, fun, and totally enjoyable — whether you're painting solo, coming with friends, or bringing the whole family. These gentle policies are here to help us create a safe, respectful, and joyful environment for everyone.

⏰ 1. Timings & Arrivals

  • Start Times: Classes begin promptly. Please arrive a few minutes early so you’re settled and ready to go.

  • Late Arrivals: If you’re running late, the session will still go ahead as planned — we won’t be able to extend the end time.

🧾 2. Booking & Cancellations

  • All bookings are non-refundable. This helps us plan materials, staffing, and venue use fairly for all.

  • Can’t attend?
    You can request a take-home art kit (where available) instead. Please let us know within 48 hours either side of the event date to arrange this. It can take us a week or so to process the kit.

🎨 3. Materials & Personal Belongings

  • Everything you need is included unless stated otherwise.

  • Take care of your things – we can’t accept responsibility for lost or damaged personal items.

  • Paint warning! The paints we use may stain. Aprons are provided, but we can’t guarantee full protection.

🌿 4. Safety, Behaviour & Supervision

  • Behaviour: All attendees are expected to behave respectfully and kindly. Disruptive or unsafe conduct may result in being asked to leave without a refund.

  • Supervision Guidelines:

    • Children under 5 must be accompanied by an adult (adults attend free but must reserve a space).

    • Children under 14 must be supervised by an adult at events in licensed venues.

    • Some family events may allow more flexibility — please check the individual listing.

  • Additional care needs: If your child requires 1:1 support, a parent or guardian must stay for the full session, as we’re not able to provide additional care staff.

🏛️ 5. Venues, Accessibility & Parking

  • We work in multiple venues across East Anglia, and some may have limitations (e.g., access, loos, heating).

  • Please check with the venue directly if you have specific needs.

  • Parking varies by location and is outside of our control.

🍪 6. Food & Drink

  • Allergies: We’ll do our best to accommodate allergy needs, but can’t guarantee an entirely allergen-free space. Please notify us in advance. We ask that no nuts are consumed at our events due to my own allergy.

  • Refreshments:

    • Some sessions include free drinks or snacks — this varies by event.

    • Soft drinks only for under-18s. Proof of age may be required for adult refreshments in licensed venues.

    • Please avoid bringing snacks with nuts, to protect others with allergies.

🎨 7. Post-Session & Take-Home Projects

  • Children’s Collection: Please arrive 15 minutes before the end of the session to collect your child. Late collection may incur additional charges.

  • Didn’t finish your painting? No problem! We’re happy to provide leftover paints and email you the steps so you can complete it at home.

💬 8. Need Help or Not Sure?

We’re always happy to chat through any questions or concerns — just email us at info@sunflowerartistry.co.uk and we’ll do our best to help.

Thank You

By following these policies, you're helping us keep things running smoothly and fairly for everyone. We appreciate your kindness and cooperation.

FAQ's

Frequently asked questions

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